Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy. For items purchased on circle-cool.com, please see the following policy:

If you would like to return an item due to functionality issues or damage from shipping, we may require images of the issue to be sent through sales@circle-cool.com before providing an RMA (Return Merchandise Authorization).

We accept returns for buyer’s remorse for up to 30 days following receipt of an item. In situations such as this, it is the buyer’s responsibility to pay for shipping and return the item in the original condition they received it in.

We are not responsible for providing packaging material or any additional cost incurred by the customer for packaging material required for the return of any item. If the item is not packaged properly to arrive in the condition it was originally sent in, it is subject to being returned to the buyer or may not be eligible for a full refund.

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